Grandview

Policies

Lodging Policies

Arrival Times

4:00 PM – 11:30 PM

Deposits & Payments

Initial Deposit

  • At the time of booking, 0% of the reservation balance will be collected. Full payment for all retail items and gift certificates will be collected.

Children & Pets

  • Children are welcome with an accompanying adult
  • Children age 4 and under stay free
  • Pets ARE allowed in our home but must not be left unattended. Continual barking or whining will not be tolorated. If your pet is disburbing the neighbors, you may be asked to remove the pet without refund. We require that pets be kept on a leash and that you clean up after your pet. Pet owners are responsible for any damages or accidents caused by their pet(s). Any loss, damage or extensive cleaning incurred will be charged to you. Pet charges: $10 a day per pet

Credit Card Security

Your credit card information is stored and processed securely. 

Rental Policies

Age Requirements

You must be 18 years or older to rent this home (legal photo ID required upon request). Persons of the rental age or older are not permitted to make reservations on behalf of younger guests (including, but not limited to, parents booking for under-aged children, and acquaintances 18 years or older booking for other under aged guests). Renter must be present at the home for the reserved dates.

Registered Guest Responsibility

Guests hereby authorize Big River Escape Grandview Manse to charge any expenses related to the repairs or cleaning of the home beyond normal wear and tear or related to any theft or vandalism of any property from the home to the guest’s credit card on file. Property will be replaced at current retail value plus a $50 service fee. An inventory of the property is taken prior to check-in and after check-out. Upon arrival, we ask you to inspect the home for any damages and report any problems within 2 hours of your arrival. If items are not reported in the allotted time, you will be charged for any damages that are found at the check-out inspection. The registered guest is responsible for all facets of the rental agreement

Check-in & Check-out

Check-in is 4:00 p.m. or later. If you are going to check in later then 6:00 p.m., please call ahead. The home was cleaned and inspected prior to your arrival. The door code will be the last 4 of the phone number entered on the initial reservation. There will also be 2 keys on the kitchen table that will work on both doors. If you notice any problems upon checking in, please let us know right away to avoid any damages being charged to your account and so we can correct the problem as soon as possible.

Smoking and vaping are prohibited inside the cabins. Evidence of smoking will result in a $200 minimum professional cleaning charge to the credit card on file. No exceptions. You are welcome to smoke outside or on the deck/porch. Please do not use the railing or deck as an ashtray. Please do not throw or put cigarettes on the ground.

Home has a septic system. Do not place anything in toilets other than toilet paper (no paper towels, wipes, diapers, or feminine sanitary products). If the system becomes clogged, the credit card on file will be charged.

  • No deep fryers or grills are allowed in the home. Using a deep fryer or grill in the home will result in a minimum $200 charge to the credit card on file.
  • Candles and open flames are prohibited inside the home.

Check-out is 11:00 a.m. Check-in and check-out times are strictly enforced so that we can make sure that the home is ready for our incoming guests. Late check-outs will result in additional fees for each guest overstay without permission. When checking out, leave the keys on the kitchen table with your payment (check or cash) and lock the doors. Lost keys will be charged $25 per key. If you do not leave payment upon your departure, you hereby authorize Big River Escape Grandview Manse to charge your credit card on file.

Please leave home as you found it when you arrived.

  • All dishes, pots, pans, silverware and kitchen utensils must be washed, dried and put away. The stove/oven should be left in clean condition and the refrigerator should be left cleaned and free of food.
  • All trash in home and on property needs to be placed in bags in the outside trash and recycling containers, and the property should be left neat and in order.
  • All windows should be closed.
  • Check the refrigerator, bathrooms, and bedrooms carefully for your personal items prior to check-out. Big River Escape Grandview Manse will assume no responsibility for loss or damage to guests’ personal effects during the rental period. Upon request, guests’ personal items left at property will be mailed to guests at a charge of $10.00 plus shipping. Items left longer than 30 days will be discarded by Big River Escape Grandview Manse.
  • Upon check-out, any vehicles left on property will be towed off property and charged to the credit card on file.

We reserve the right to charge your credit card for any damages or excessive cleaning, soiled dishes left in the sink, and/or home contents in disarray from your stay. If excessive cleaning is required, an additional $50 dollars per hour (1 hour minimum) will be charged to the credit card on file.

Occupancy & Rates

Our home rental rates are based on a standard occupancy rate of 6 persons. Additional adults and children over four years of age are $10 per day. Please limit the number of guests to the maximum occupancy 16. All persons, including children, are counted toward the maximum occupancy of a home. If extra guests are found, you will be charged for any additional guests not registered and you may be asked to leave should you exceed the maximum occupancy of the home. If more beds are slept in then are paid guests, you will be charged for additional guests.

Credit Cards Accepted

You must reserve the home with a credit card. We accept: Visa, Discover, American Express, and MasterCard. A 3% convenience fee applies to any credit card transaction. All rentals are subject to Minnesota sales tax and local city and/or county taxes.

Cancellations & Refunds

Cancellations within 1 day of scheduled stay will be charged the full amount for the stay. No cancellations or refunds due to inclement weather. No shows are considered cancellations. We adhere to a strict cancellation policy due to any reason.

We are not responsible for mechanical failures of non-essential or luxury items, including, but not limited to televisions, cable television, 5G Wi-Fi, air conditioning, or any other appliance that fails to operate properly during your stay. We reserve the right to subcontract work to be performed at the earliest date possible and will react as quickly as possible to restore any amenity, but do not guarantee complete restoration during your stay. No refunds or rent reductions will be given for mechanical failures, or for disruptions of any utilities including, but not limited to, power, water, Internet, and cable outages, etc., or any “Act of God”, which are beyond our control. We are not responsible for government closures due to a pandemic. There will be no refunds if a local establishment (restaurant, bar, etc.) is closed by mandate of the local, state or federal government.

Unknown construction or road noise near our properties is beyond our control. If you experience noise during your stay, no refunds or relocation will be made. If a guest is disappointed or unsatisfied with the home due to differences in taste according to décor, accommodations, location, etc. and declines to stay at the home, this will be considered a cancellation and no rent reduction or refund will be issued. No refunds will be made in the event a person is required to vacate the premises because of disruptive conduct or failure to follow our rental guidelines and policies.

Parties & Quiet Time

The home shall be used for recreational purposes only in a non-offensive manner. No use shall be made which is unlawful, improper, noisy, offensive or contrary to the Laws of Minnesota or local town ordinances. Loud, unruly parties will not be tolerated. Quiet time is from 11:00 p.m. to 7:00 a.m. There are full-time resident neighbors that live near the home. Neighbors have been advised to contact us in the event of problems that arise. Violations will result in everyone being asked to vacate the premises, and if necessary, police will be contacted to help facilitate this.

Illegal Drugs

Possession of any illegal substance in any area of the property is prohibited. Big River Escape Grandview Manse reserves the right to tell guests to vacate property if illegal drug use is suspected. Local law enforcement can be called upon for assistance and legal charges could result. No refunds will be issued.

Fireworks

Fireworks are prohibited on the Big River Escape Grandview Manse’ property.

Parking

Parking is available anywhere in front of the home on either side of the street. Handicap accessible parking is available in the rear of the property and window tag needs to be present

Trash

Trash and mixed (plastic, aluminum, tin, paper) recycling dumpsters are located at the rear of the property near the back door.

Pets

We love pets and welcome your pets to share in your family vacation experience. We charge $10 per pet, per night. Maximum number of pets is 4. Pets are not to be left alone in the home unless crated. If you leave a pet unattended and the pet upsets neighbors due to excessive barking or noise, Management will provide one warning. If a second complaint is made, the pet must be removed from the home or all guests must leave. There will be no refunds issued if you are required to leave because your pet disrupts the neighbors. If any damage occurs to the property as a result of your pet, you are responsible for paying for it. Please let us know of any damage before your departure so that we can begin working on scheduling repairs and provide you with the cost of the repairs. If fleas are present after check-out, you are responsible for any extermination fee. We ask that you please pick up and dispose of your pet’s droppings.

Deep Fryers/Grills

No deep fryers or grills are allowed in the home. Deep fryers must be used in an open area away from anything that could catch fire. Using a deep fryer or grill in the cabin will result in a minimum $200 charge to the credit card on file to deodorize the home.

A gas and charcoal grill and Blackstone are provided. If you have questions about grill operation, please contact management. When using charcoal grills, be careful to properly dispose of coals to prevent fires. Please clean the grill after you use it.

Water Toys/Boat Rentals

Guests may engage in their own recreational activities (hunting, fishing, hiking, swimming, snowmobiling, etc.) at their discretion. Big River Escape Grandview Manse and its agents are not responsible for injury or damage to the guest or guests’ property when engaging in these activities.

Bugs

Please be aware that you are coming to stay along the Mississippi River. While we have our home treated on a regular basis, it is likely that you will see bugs during your stay. We are not able to refund your reservation if you see bugs or spiders during your stay. Trash left outdoors invites animals in the area to go through it. Please secure your trash in the provided trash containers

Hunting

Hunting on the property and discharging firearms is prohibited.

Weather/Power Outages

Although not an often occurrence, bad weather conditions may result in a power outage. If the power goes out, you will not have running water as the water is supplied through an electric well pump.

Weddings/Events

If you intend on even the smallest gathering, we must be informed, and the proper procedures followed, due to liability. If you would like to plan an event, Big River Escape Grandview Manse must be notified. If we are not notified of a wedding or event details (e.g. the number of guests, times lines, etc.) we reserve the right to ask guests to immediately vacate the premises. If there are any misrepresentations of a wedding or event details, we reserve the right to ask guests to immediately vacate the premises. At no time will campers or tents be allowed to park on the property unless authorized by management.

Booking Your Next Stay

If you want to book the same dates for the following year, please do so during your stay so you do not miss out!

Liability Waiver

Guests agrees to assume all responsibility for any accidents, injury or damage that may result in or about the premises, to persons or property (including those of Guests’ visitors), and that Big River Escape Grandview Manse and its agents shall not be held liable, or responsible for such injury, accident, or damage occurring on the property and the guest agrees to hold the Owner/agent harmless from any and all claims and liability of any nature which may arise by reason of the use of these facilities. Guests assume responsibility for all visitors during the reservation time. Guests shall be held liable for repair of all damages/misuse of the facilities.

We reserve the right to change rules and policies as needed. The rules and policies in our home is not as detailed as the rules and policies shown in this document. Please make sure you read and agree to the rules and policies on this page before making a reservation.Your verbal authorization at the time of reservation, making an online reservation, payment of money and/or taking possession of the property is evidence of your acceptance of our policies and your intent to use the property as a rental.